Privacy Policy

Last updated: March 2026

1. Introduction

CarFy Bulgaria ("we", "us", or "our"), operating at carfybulgaria.com, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our car rental booking services in Bulgaria.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following information when you use our services:

Personal identification data: name, email address, phone number, driving licence details provided during booking.
Payment information: partial card details processed securely through third-party payment processors. We do not store full card numbers.
Usage data: IP address, browser type, device information, pages visited, and time spent on-site, collected automatically via cookies and analytics tools.
Communication data: the content of emails or messages you send us.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm your car rental booking in Bulgaria
To send you booking confirmations, vouchers, and updates via email
To respond to your enquiries and provide customer support
To improve the functionality and content of our website
To analyse usage patterns and optimise the user experience
To comply with legal obligations and resolve disputes

4. Cookies and Analytics

Our website uses cookies - small text files stored in your browser. We use the following types:

Essential cookies: required for the website to function correctly.
Analytics cookies: we use Yandex.Metrica to understand how visitors use our website. This service may collect anonymised data about your visit. You can opt out at metrica.yandex.com.
Third-party cookies: our booking widget is provided by LocalRent.com, which may set its own cookies subject to their privacy policy.

You can control and delete cookies through your browser settings. Disabling essential cookies may affect site functionality.

5. Sharing Your Information

We do not sell your personal data. We share your information only in the following limited circumstances:

With rental suppliers: your booking details are shared with the selected car rental company in Bulgaria to fulfil your reservation.
With payment processors: for secure processing of your booking deposit.
With analytics providers: anonymised usage data with Yandex and similar services.
When required by law: if compelled by legal process or regulatory authorities.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Booking records are typically retained for 3 years for tax and legal compliance purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights regarding your personal data:

Access: you may request a copy of the personal data we hold about you.
Rectification: you may request correction of inaccurate or incomplete data.
Erasure: you may request deletion of your personal data (subject to legal obligations).
Restriction: you may request that we restrict processing of your data in certain circumstances.
Portability: you may request your data in a machine-readable format.
Objection: you may object to processing based on legitimate interests.

To exercise these rights, please contact us at book@carfybulgaria.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. All data transmission is encrypted using SSL/TLS. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites including car rental suppliers, mapping services, and partner sites. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a person under 18, we will delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: book@carfybulgaria.com
Website: carfybulgaria.com